We complained to Blurb.com about the two quality issues with the first edition of the Mankovich and Petrick history book. The quality issues as mentioned in my earlier post was that (1) the images were a bit muddy and not of the same quality as our original July pre-print edition and (2) the softcover edition pages easily came loose – tearing along the binding stitch lines.
Blurb responded with a coupon code that allows us to purchase new versions of the book with credit for the books received whose quality was poor. We have not yet used the credit codes but expect to use them shortly after receiving our first copy of the second edition.
We will let you know how this turns out. I suggest everyone who has problems, go to blurb.com and complain about your quality issues.